Let’s work together
Get in touch today and receive a complimentary consultation.
find us at
Toronto :
Mississauga :
Contact Our Sales Team Now - Call, Chat, or Email.
FAQ
Will the details I’ve entered on your website be secure?
Yes. We are PCI compliant which means you can trust us with your information and details. Other important security features on our site include 3D secure and Sage Pay. These will allow you to make secure online credit card and debit card payments. Frontline Safety have also been certified by Trusted Shops which is offers integrated buyer protection.
What is process for hiring an instrument?
We have a comprehensive range of gas detection equipment for hire. Instruments can be hired for a minimum of 1 week.
We have a small list of instruments available for hire on our Hire page, however, if there is an instrument not listed that you would like to enquire about then please contact us for more information.
Do you provide training for the instruments on the website?
We can provide user and calibration training on products from Drager, MSA, Casella and also RAE Systems. Please contact us for more information on the product you require training for. Keep checking our site for new videos on our products and services.
We can also provide training courses for confined spaces, manual handling, first aid, H2S awareness, gas detection awareness and also NORM (Naturally Occurring Radioactive Material) Awareness.
How do I make a complaint?
We’re sorry you have to make a complaint. Please forward your complaint in writing to info@safesense.ca and a member of our team will be in touch to address this.
We can also provide training courses for confined spaces, manual handling, first aid, H2S awareness, gas detection awareness and also NORM (Naturally Occurring Radioactive Material) Awareness.
How do I know when to have my instrument serviced?
All gas detection instruments will be calibrated every 6 months with the exception of the VOC monitors, whereas noise and dust monitoring should be calibrated every 12 months.
We can also provide training courses for confined spaces, manual handling, first aid, H2S awareness, gas detection awareness and also NORM (Naturally Occurring Radioactive Material) Awareness.
I need the Material Safety Datasheet for my product, where can I get this?
Let us know if you require the MSD and we can obtain this from the manufacturer,
depending on what the product is.
We can also provide training courses for confined spaces, manual handling, first aid, H2S awareness, gas detection awareness and also NORM (Naturally Occurring Radioactive Material) Awareness.
Do you have a returns policy?
Yes. We aim to provide you with all the information you need to make a fully informed decision whenever you make a purchase. However should you wish to cancel an order or return unwanted goods there are two options.
If you wish to cancel an order before it’s been dispatched then simply log on to your customer account, note the order reference number and email the full cancellation details to info@safesense.ca or contact our help desk on info@safesense.ca Assuming the order has not been dispatched we will cancel.
Alternatively if you wish to cancel and order after its been dispatched then you have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning the day after you take delivery of your order. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
If upon receipt of goods you find them to be faulty, damaged or if you have been incorrectly supplied an item, you should notify us within 24 hours by contacting +14376637575 or info@safesense.ca and quoting your order number and contact details.
Is there a user manual available for my item?
There should be a user manual included with the item you have purchased, however if this is not the case with your item then please contact us.
Do not attempt to use an instrument without reading instructions of use.
Can I obtain a datasheet for a product?
The information in our product descriptions are generated from manufacturer’s datasheets and can be downloaded using the PDF generator on the product image. However, if you still wish to request the manufacturers’ datasheet then please contact us.